FAQs | Ergon Style – Ergonstyle

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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Yes, most leather and fabric shoes tend to expand slightly over time as they conform to your feet. At Ergonstyle, our shoes are crafted with premium materials that provide the perfect balance between comfort and durability. Over time, they mold to your foot shape for a custom fit, but they won’t lose their structure or support.
Yes, high-quality shoes gradually loosen up with regular use. Ergonstyle footwear is designed to provide a snug yet comfortable fit. If your new shoes feel slightly tight, wear them indoors for a few hours each day to break them in naturally.

Yes, some shoes naturally stretch over time, especially if they are made from genuine leather or soft materials. Our Ergonstyle shoes are designed for comfort from day one, but if you need a bit more flexibility, you can use a shoe stretcher or wear thick socks for a few days to help them adjust.
Yes, but it depends on the material. At Ergonstyle, our shoes are made from premium leather, high-quality synthetic fabrics, and durable rubber soles, which require special care.
How to Clean Ergonstyle Shoes Safely:
✔ Leather Shoes – Avoid machine washing. Instead, wipe with a damp cloth and use a leather conditioner to maintain quality.
✔ Mesh & Fabric Shoes – Can be hand-washed with mild soap and air-dried. Avoid soaking.
✔ Synthetic Shoes – Use a soft brush or damp cloth instead of machine washing to prevent damage.
✔ Soles & Insoles – Remove and clean separately using soapy water and let them air dry.
Why Avoid Machine Washing?
🚫 High-speed cycles and detergents can weaken stitching and damage the shoe structure.
🚫 Heat from drying can cause warping, shrinking, or material breakdown.
🔹 Best Practice: Always check the care label on your Ergonstyle shoes for cleaning instructions. For long-lasting wear, hand-cleaning is the safest method.

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