Damaged or Defective Products:We accept returns within 96 hours if the product received is damaged, defective, or not in good condition.

Incorrect Orders: If the product delivered is different from what you ordered, we will process a return within 96 hours.

Satisfaction Guarantee: Our commitment is to ensure your satisfaction with any product you have ordered from us.

Contact Us:

Location & hours

59-A, JAJMAU, KANPUR 208010 UTTAR PRADESH (INDIA)

Mon - Fri: 10am - 5pm

Email: customercare@ergonstyle.com

Tel: (+91) 6390060000

All of our orders are delivered by our top courier partners.

Manufactured & Marketed By:

TORPEDO SHOES PVT LTD
59-A, JAJMAU, KANPUR 208010 UTTAR PRADESH

Country of Origin:

India

DAMAGED / DEFECTIVE

If you receive any ordered product from us that is not in good condition, is damaged or defective, or if the product delivered is different from what you had purchased/ordered, you may return it.

The returned product must be unused and in the same condition as you received it, in its original packaging and original tags, for a refund within 96 hours from the date these goods are delivered.

Products damaged while being used do not qualify for a refund or replacement.
In case we are unable to replace the damaged/defective product, we will refund your amount.

Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Don't hesitate to contact customer support if you open the packaging and discover that the item is damaged.

To claim warranty service, customers need to email us the order number and image of the defective product at customercare@ergonstyle.com.

Upon receiving the package, our customer care executive will inspect the product and determine whether it is covered under warranty. If the defect is covered under warranty, we will provide a repair or replacement according to the terms of the warranty.