What size should I order?
Our shoes follow UK sizing. Please refer to the size conversion chart available on each product page to find your perfect fit.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link and number via email and WhatsApp. Use this link to check your delivery status anytime.
How long does delivery take?
Domestic orders: Up to 5 business days
Please note: Delivery timelines may vary due to local supply chain conditions.
Do you offer refunds?
Yes, we offer full refunds. Please read our Refund Policy or contact our support team for help.
Can I wash my shoes?
We do not recommend washing your shoes, as laundry detergents can strip the leather of its natural softening agents. This may cause the leather to harden, lose flexibility, or shrink.
How can I best prevent my Ergon Shoes from losing their original shape?
To help your Ergon shoes keep their original shape, use shoe trees, let them air-dry naturally, and store them in a cool, dry place. Avoid heat and prolonged sunlight.
Are Ergon shoes suitable for all-day wear?
Yes, Ergon shoes are designed for everyday comfort and support, making them suitable for long hours of wear.